Training and development

Nobody Gets Tossed in the Deep End

We help people who are having a rough week, and that only works if the person at the counter knows the product, knows the rules, and knows what to do when the situation is not in the script. So we train for it, properly.

Here is what your first few weeks look like and what is waiting once you are settled.

Before Day One

Onboarding paperwork a clean background check and a close eye on your email for messages from HR.

Real Orientation, With a Real Trainer

Before you run a counter on your own, you go through new hire orientation and training program led by a trainer, not an over-the-shoulder walkthrough from whoever happens to be on shift. If something is not clicking, your trainer works through it with you instead of sending you out unprepared.

Your First Week in a Store

Day one is the practical stuff. Paperwork, system access, a tour, meeting your team and shadowing someone at the counter. Nobody expects you to handle a customer solo on day one.

The rest of the week covers what you will use every single hour:

• The product. How a signature loan actually works, why simple interest that accrues daily and never compounds beats a flat payday fee, and how to explain that to someone who has only ever been offered a payday advance.
• The application flow, start to finish: the first conversation, income verification, identity verification, underwriting guidelines, approval, funding.
• Walking a customer through their loan contract so they understand it before they sign it.
• Calculating payments, due dates and interest, and answering those questions without breaking a sweat.
• The lending systems, including how to log notes and promise dates the next person can actually use.
• Cash handling, balancing the drawer and store security procedures.
• Outbound calls. The easy kind, telling a current customer what credit they have available, and the harder kind, working a past-due account toward a solution.
• Opening and closing procedures.

Financial Compliance Training

We handle people’s money and their personal information, so financial compliance training is part of the deal from the start. This one is not box-ticking. These rules protect the customer before they protect us, and they get refreshed as regulations change.

Your First 90 Days

Your first 90 days are an introductory period. It gives your manager a real look at how you are doing, and gives you an honest shot at deciding whether this is the right fit for you.

Growing Into Something Bigger

Manager in Training. If you want to run a store, this is the track that gets you there. You learn the manager side of the business before anyone hands you the keys.

Product and system updates. When a product changes or a system gets replaced, training comes with it. You will not be left piecing it together from a customer’s question.

Who to Ask

Start with your Store Manager. They know what is available and they are the one who puts your name forward for it.

If you want a path your Store Manager cannot open, or you are eyeing a different department entirely, go to your Regional Manager, then to HR. Asking is not going over anyone’s head.

Current openings are listed on our careers portal.