We Are Hiring
Our employees are known for having a healthy passion for customer service, a strong commitment to operational excellence, and the ability to thrive in a fun environment — This is what makes Dollar Loan Center a great place to do business (as well as to work!).
We Are Hiring!
Founded in 1998, Dollar Loan Center has become an extraordinarily successful financial services company. Our employees are known for having a healthy passion for customer service, a strong commitment to operational excellence, and the ability to thrive in a fun environment — This is what makes Dollar Loan Center a great place to do business (as well as to work!). The employees play a large part in the success of our company and are often recognized (and handsomely rewarded) for their exceptional work.
Dollar Loan Center offers employees a great benefits & compensation program. All full-time employees are eligible for health/dental/vision insurance, a 401(k) plan, and paid time-off. We also provide a generous bonus plan that allows our employees to share in the financial success of the company. We have prime work schedules with no graveyard shifts or Sunday shifts. It is a business-casual work environment and we operate in top-notch, bank-like facilities. Dollar Loan Center is also known for sponsoring large events and concerts that the employees are always involved in.
General Qualifications:
- Friendly and Enthusiastic personality
- Outstanding communication skills
- Ability to understand numbers/math
- Professional appearance and work ethic
- Cash handling/lending experience preferred
- Bilingual (Spanish) a plus, but not mandatory
- Collection experience preferred
If you think you have what it takes and would like to apply please email your resume to the HR department. - humanresources@dontbebroke.com
Available Positions
See below for a listing of positions we are looking to fill. Unless otherwise specified, all positions are full-time.
Southern California
Loan Processors - Anaheim
Job Description: Loan Processor - Anaheim
This position assists customers in meeting their short-term financial needs through Outstanding Customer Service. The Loan Processor works each stage of the loan process, from explaining the process to customers, to answering questions about outstanding loans, and also collecting payments.Duties and Responsibilities:
If you think you have what it takes and would like to apply please email your resume to the Human Resources department. - humanresources@dontbebroke.com- Present a friendly and enthusiastic environment to every person who contacts Dollar Loan Center either by phone or in person
- Explain the features and benefits of Dollar Loan Center’s programs versus the programs of other companies
- Analyze each loan application for complete and accurate data and clarify any questionable information before forwarding to be processed
- Provide thorough and effective contract explanation on every loan
- Correctly calculate customer payments and be able to answer questions about due dates, principle, interest, back interest, etc.
- Make sure loans are disbursed in an accurate manner
- Show consistent outstanding customer service through all aspects of the customer interaction process
- High school diploma or GED.
- 1 year required, 2 years recommended previous excellent customer service experience
- Computer literate.
- Excellent communication skills.
- Previous experience in areas such as lending, cash handling and collections a plus
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
Loan Processors - Glendale
Job Description: Loan Processor - Glendale
This position assists customers in meeting their short-term financial needs through Outstanding Customer Service. The Loan Processor works each stage of the loan process, from explaining the process to customers, to answering questions about outstanding loans, and also collecting payments.Duties and Responsibilities:
If you think you have what it takes and would like to apply please email your resume to the Human Resources department. - humanresources@dontbebroke.com- Present a friendly and enthusiastic environment to every person who contacts Dollar Loan Center either by phone or in person
- Explain the features and benefits of Dollar Loan Center’s programs versus the programs of other companies
- Analyze each loan application for complete and accurate data and clarify any questionable information before forwarding to be processed
- Provide thorough and effective contract explanation on every loan
- Correctly calculate customer payments and be able to answer questions about due dates, principle, interest, back interest, etc.
- Make sure loans are disbursed in an accurate manner
- Show consistent outstanding customer service through all aspects of the customer interaction process
- High school diploma or GED.
- 1 year required, 2 years recommended previous excellent customer service experience
- Computer literate.
- Excellent communication skills.
- Previous experience in areas such as lending, cash handling and collections a plus
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
Loan Processors - Huntington Beach
Job Description: Loan Processor - Huntington Beach
This position assists customers in meeting their short-term financial needs through Outstanding Customer Service. The Loan Processor works each stage of the loan process, from explaining the process to customers, to answering questions about outstanding loans, and also collecting payments.Duties and Responsibilities:
If you think you have what it takes and would like to apply please email your resume to the Human Resources department. - humanresources@dontbebroke.com- Present a friendly and enthusiastic environment to every person who contacts Dollar Loan Center either by phone or in person
- Explain the features and benefits of Dollar Loan Center’s programs versus the programs of other companies
- Analyze each loan application for complete and accurate data and clarify any questionable information before forwarding to be processed
- Provide thorough and effective contract explanation on every loan
- Correctly calculate customer payments and be able to answer questions about due dates, principle, interest, back interest, etc.
- Make sure loans are disbursed in an accurate manner
- Show consistent outstanding customer service through all aspects of the customer interaction process
- High school diploma or GED.
- 1 year required, 2 years recommended previous excellent customer service experience
- Computer literate.
- Excellent communication skills.
- Previous experience in areas such as lending, cash handling and collections a plus
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
Loan Processors - Canoga Park
Job Description: Loan Processor - Canoga Park
This position assists customers in meeting their short-term financial needs through Outstanding Customer Service. The Loan Processor works each stage of the loan process, from explaining the process to customers, to answering questions about outstanding loans, and also collecting payments.Duties and Responsibilities:
If you think you have what it takes and would like to apply please email your resume to the Human Resources department. - humanresources@dontbebroke.com- Present a friendly and enthusiastic environment to every person who contacts Dollar Loan Center either by phone or in person
- Explain the features and benefits of Dollar Loan Center’s programs versus the programs of other companies
- Analyze each loan application for complete and accurate data and clarify any questionable information before forwarding to be processed
- Provide thorough and effective contract explanation on every loan
- Correctly calculate customer payments and be able to answer questions about due dates, principle, interest, back interest, etc.
- Make sure loans are disbursed in an accurate manner
- Show consistent outstanding customer service through all aspects of the customer interaction process
- High school diploma or GED.
- 1 year required, 2 years recommended previous excellent customer service experience
- Computer literate.
- Excellent communication skills.
- Previous experience in areas such as lending, cash handling and collections a plus
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
Store Supervisor - Anaheim
Job Description: Store Supervisor - Anaheim
This position involves overseeing the day-to-day operations of the assigned store. This includes but is not limited to ensuring that the store operates smoothly, excellent customer service is provided, transactions and reports are accurately completed, and ultimately the short-term financial needs of our customers are met.Duties and Responsibilities:
- Managerial: Understand, manage, and facilitate all that is required for day to day operations.
- Customer Service: Promote friendly, enthusiastic environment which consistently strives to meet and exceed the needs of our customers.
- Sales: Articulate clearly the great DLC Advantage we have over our competitors in meeting our customer’s needs.
- Technical Skills: Opening and Closing of store, ensure drawers balance, must be accurate in all aspects of work.
- General Expectations: Exhibit the Core Values of Dollar Loan Center as you manage and make your store profitable to company expectations.
- High school diploma or GED.
- Minimum two years previous customer service experience and or management experience preferred.
- Computer literate.
- Excellent communication skills.
- Previous experience in areas such as lending, cash handling and collections.
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
Store Supervisor - Glendale
Job Description: Store Supervisor - Glendale
This position involves overseeing the day-to-day operations of the assigned store. This includes but is not limited to ensuring that the store operates smoothly, excellent customer service is provided, transactions and reports are accurately completed, and ultimately the short-term financial needs of our customers are met.Duties and Responsibilities:
- Managerial: Understand, manage, and facilitate all that is required for day to day operations.
- Customer Service: Promote friendly, enthusiastic environment which consistently strives to meet and exceed the needs of our customers.
- Sales: Articulate clearly the great DLC Advantage we have over our competitors in meeting our customer’s needs.
- Technical Skills: Opening and Closing of store, ensure drawers balance, must be accurate in all aspects of work.
- General Expectations: Exhibit the Core Values of Dollar Loan Center as you manage and make your store profitable to company expectations.
- High school diploma or GED.
- Minimum two years previous customer service experience and or management experience preferred.
- Computer literate.
- Excellent communication skills.
- Previous experience in areas such as lending, cash handling and collections.
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
Store Supervisor - Huntington Beach
Job Description: Store Supervisor - Huntington Beach
This position involves overseeing the day-to-day operations of the assigned store. This includes but is not limited to ensuring that the store operates smoothly, excellent customer service is provided, transactions and reports are accurately completed, and ultimately the short-term financial needs of our customers are met.Duties and Responsibilities:
- Managerial: Understand, manage, and facilitate all that is required for day to day operations.
- Customer Service: Promote friendly, enthusiastic environment which consistently strives to meet and exceed the needs of our customers.
- Sales: Articulate clearly the great DLC Advantage we have over our competitors in meeting our customer’s needs.
- Technical Skills: Opening and Closing of store, ensure drawers balance, must be accurate in all aspects of work.
- General Expectations: Exhibit the Core Values of Dollar Loan Center as you manage and make your store profitable to company expectations.
- High school diploma or GED.
- Minimum two years previous customer service experience and or management experience preferred.
- Computer literate.
- Excellent communication skills.
- Previous experience in areas such as lending, cash handling and collections.
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
Store Supervisor - Canoga Park
Job Description: Store Supervisor - Hawthorne
This position involves overseeing the day-to-day operations of the assigned store. This includes but is not limited to ensuring that the store operates smoothly, excellent customer service is provided, transactions and reports are accurately completed, and ultimately the short-term financial needs of our customers are met.Duties and Responsibilities:
- Managerial: Understand, manage, and facilitate all that is required for day to day operations.
- Customer Service: Promote friendly, enthusiastic environment which consistently strives to meet and exceed the needs of our customers.
- Sales: Articulate clearly the great DLC Advantage we have over our competitors in meeting our customer’s needs.
- Technical Skills: Opening and Closing of store, ensure drawers balance, must be accurate in all aspects of work.
- General Expectations: Exhibit the Core Values of Dollar Loan Center as you manage and make your store profitable to company expectations.
- High school diploma or GED.
- Minimum two years previous customer service experience and or management experience preferred.
- Computer literate.
- Excellent communication skills.
- Previous experience in areas such as lending, cash handling and collections.
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
Facilities Associate - Anaheim
Job Description: Facilities Associate - Anaheim
Assist the Facilities Manager in maintaining all facilities within your region. Perform maintenance on existing locations to provide for a safe clean work environment. Must possess strong knowledge of LA and Orange County roads, areas, city regions, ways of navigating traffic, etc. Follow a set schedule provided by your manager to complete routine visits to all locations. Determine the priority of tickets and get assistance if needed to complete the task. Updates help desk tickets upon completion of all tasks. Customer service skills are a must. At times you will be responsible for any adjustments, repairs or maintenance needed to video surveillance equipment. If at any time you notice a problem with any surveillance equipment you must try to get it resolved or contact the Security controller. Assist in construction of new locations. Be available to the Director or department management for emergencies that may occur. After hour support/overtime is required. Keep detailed logs of all procedures used for fixing a problem to update the internal help desk ticket. This will help prevent down time and needless repetition.Duties and Responsibilities:
- Managerial: Understand, manage, and facilitate all that is required for day to day operations.
- Customer Service: Promote friendly, enthusiastic environment which consistently strives to meet and exceed the needs of our customers.
- Sales: Articulate clearly the great DLC Advantage we have over our competitors in meeting our customer’s needs.
- Technical Skills: Opening and Closing of store, ensure drawers balance, must be accurate in all aspects of work.
- General Expectations: Exhibit the Core Values of Dollar Loan Center as you manage and make your store profitable to company expectations.
- High school diploma or GED.
- Minimum two years previous customer service experience and or management experience preferred.
- Computer literate.
- Excellent communication skills.
- Previous experience in areas such as lending, cash handling and collections.
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
Facilities Supervisor - Anaheim
Job Description: Facilities Supervisor - Anaheim
This position manages Facilities staff & activities including, but not limited to: construction projects, electrical, low voltage, plumbing, HVAC, signage, office furniture. Must possess strong knowledge of LA and Orange County roads, areas, city regions, ways of navigating traffic, etc. This position is responsible for staff leadership and direction, including goal-setting, feedback, and annual performance appraisals. Heavy project management with be required for this position.Essential Duties and Responsibilities:
- Manage the Facilities staff by providing employee communication, training, goal-setting, appropriate feedback, and performance appraisals.
- Manage the activities within Facilities, prioritizing emergency issues, day to day assignments, and large projects to ensure deadlines are met and internal/external customers are satisfied. Delegate appropriately.
- Pro-actively review all facility issues to avoid potential store issues that could result in closure.
- Manage and document the set up/installation for each new store. Perform unscheduled quarterly inspections of each store using a checklist to document any changes/issues. Educate store management on the stores inner workings to allow them to see potential problems before they happen.
- Ensure that all locations are maintained at the highest standard. Inspect that everything in the store looks presentable and is not damaged by delegation of duties and/or vendor assistance.
- Consistently work with vendors to guarantee the best rates are given to DLC and communicate findings to the FTS Director.
- Handle all new construction of stores from start to finish with a documented plan using outside vendors and FTS staff.
- Work with the security manager to implement extensive security measures at all levels of access to the store guaranteeing the safety of DLC staff and customers.
- Have a full understanding of building codes for all current municipalities that DLC is located in plus the ability to easily research proposed new locations.
- 2 years demonstrated successful experience in all aspects of Facility maintenance/management including extensive project management, new store set up for proper placement of wiring, HVAC, lighting and furniture/equipment.
- Several years of intimate knowledge of Los Angeles county roads, areas, ways of navigating traffic, city regions, etc.
- Ability to travel as needed to complete various facility projects.
- New store setup/construction experience mandatory.
- Experience working with external contractors and the ability to skillfully negotiate and manage external resources preferred.
- Must pass a background check and have a clean driving record.
- Excellent organizational, interpersonal and verbal/written communication skills.
- Understandings of project management and software that can help effectively do the job at hand including but not limited to MS Project and MS Excel.
- Ability to work independently, multi-task, and deliver projects on time and within budget.
- Knowledge of external vendor contract laws/regulations preferred.
Technology Associate - Anaheim
Job Description: Technology Associate - Anaheim
This position is responsible for providing quality End User Support including software, hardware, and network assistance. The successful candidate MUST have 2+ years desktop support/help desk experience. Must possess strong knowledge of LA and Orange County roads, areas, city regions, ways of navigating traffic, etc. He or she must rely heavily on experience and judgment as well as pre-established procedure and instructions to identify, research, and resolve technical problems presented through Help Desk tickets, and will document, track and monitor the problems to ensure a timely resolution.Job Duties:
- Troubleshoot and resolve trouble tickets related to issues with hardware, software, phones, and the network
- Verify with the user that the issue has been resolved and update the ticketing system
- Interface with facilities and security personnel
- Communicate plan, progress, and issues in a timely manner
- Performs other duties or special projects as assigned
- Ability to complete multiple simultaneous projects in a timely manner
- Assist users in a professional and service driven manner
- Assist other members of the FTS department to complete assignments to meet goals and objectives
- Perform other duties as instructed by Supervisor
- Working knowledge of Microsoft Windows XP, 7 and Office 2003, 2007, and 2010
- Working knowledge of desktop hardware (laptops, workstations, printers, scanners, etc)
- Good oral and written communication skills, good investigative and customer service skills
- Flexible with processes and the opportunity to create new processes
- Able to adapt and learn quickly
- Friendly attitude and excellent interpersonal skills
- Superior work ethic
- MUST have 2+ years desktop support/help desk experience
- MUST have the experience of providing previous excellent customer-service to end users
- MUST have worked independently and in a dynamic and fast paced environment
- MUST have demonstrated Strong communication, interpersonal, and analytical skills
- Must possess strong knowledge of LA and Orange County roads, areas, city regions, ways of navigating traffic, etc.
- Handyman or other Facilities Experience a PLUS
- Industry certifications (A+, Net+, MOS) are a PLUS
- Experience with Ghost imaging, phone and data cabling, and analog phone systems a PLUS
Technology Supervisor - Anaheim
Job Description: Technology Supervisor - Anaheim
This position will be part of a team in charge of the day to day workings of the IT department and Telecom. We are looking for an energetic, hand on individual who has experience in managing others in a fast paced environment. Priorities can change quickly and this individual must adapt, reassess, and quickly solve issues as they arise. Must possess strong knowledge of LA and Orange County roads, areas, city regions, ways of navigating traffic, etc.Job Duties:
- Work closely with National Director of IT to determine planning and strategy
- Oversee and prioritize the completion of various IT projects keeping in mind daily business requirements and operations
- Assign tactical duties to Technology Staff
- Become point of contact for most IT and Telecom Vendors
- Be responsible for the coordination and implementation of all IT requirements for new store leases
- Document systems using a Process Mapping approach
- Coordinate with HR for employee assimilation to and removal from all systems upon Status Changes
- Coordinate and maintain the Emergency Action Plan and derivatives
- Keep up to date on new technology, and assess/run cost benefit analysis, and update National Director with findings and recommendations, keeping budgetary restrictions in mind.
- Work closely with Marketing making sure company website is running properly and down time is minimized
- Must have HS Diploma or GED
- Must have thorough knowledge of computer and communications systems, with strong software background including Windows and MS Office.
- Must have excellent Written and Verbal Communication Skills
- Must have excellent Organizational skills
- Must be able to complete tasks timely and with a professional demeanor
- Must be willing to travel out of state with minimal notice
- Must have ability to work with minimal supervision
- 5 years of IT experience, with 2 of that in a people leadership role
- Large multi-state Telecom Systems
- Blackberry Enterprise Server systems
- Extensive knowledge of Iphones
- Must possess strong knowledge of LA and Orange County roads, areas, city regions, ways of navigating traffic, etc.
- Setting up new locations from an IT, Telecom, and Security perspective
- Quickbooks and Plesk
Security Associate - Anaheim
Job Description: Security Associate - Anaheim
This position will be part of a team in charge of the day to day workings of the IT department and Telecom. We are looking for an energetic, hand on individual who has experience in managing others in a fast paced environment. Priorities can change quickly and this individual must adapt, reassess, and quickly solve issues as they arise. Must possess strong knowledge of LA and Orange County roads, areas, city regions, ways of navigating traffic, etc.Duties and Responsibilities:
- Monitor via closed circuit television cameras the inside of all stores and locations, and report any employees or individuals who are not following security protocol or policies while on company property.
- Monitor via closed circuit television cameras the entrance and departure of employees, visitors and other persons to guard against theft, and to maintain security and safety of premises
- Write reports of activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Be prepared to immediately respond to any emergency situation, including but not limited to theft, robbery, bomb threats, or medical emergencies
- Communicate with others in the Command Center as well as with Police and Fire departments
- At times, patrol various stores and locations using company vehicles to prevent and detect signs of intrusion and ensure security of doors and windows.
- Perform any other duties as required by the Security Supervisor
- High school diploma or GED.
- Two years security experience preferred.
- Must have strong familiarity with LA and Orange County roads, areas, regions, traffic, etc.
- Computer literate.
- Excellent communication skills.
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
Security Supervisor - Anaheim
Job Description: Security Supervisor - Anaheim
The duties of the Security Supervisor encompass managing and coordinating the duties of monitoring, verifying, and sometimes patrolling the different company stores and locations so that safety and security policies and procedures are followed, and that in the case of an emergency, proper procedures are followed to first confirm the safety of company employees, and second the security of any company property. Must possess strong knowledge of LA and Orange County roads, areas, city regions, ways of navigating traffic, etc.Duties and Responsibilities:
- Work closely with Director of Facilities, Technology, and Security to develop and deliver long and short term strategy plans for Company Security
- Assign tactical duties to Security Staff, coordinate schedules, and duties for different locations.
- Work alongside of Security staff in monitoring, reporting, and understanding all activities and irregularities within our stores and at our locations
- Work with the Director regarding the Emergency Action Plan and derivatives
- Keep up to date on new technology, and assess and update Director with findings and recommendations, keeping budgetary restrictions in mind.
- High school diploma or GED.
- Two years security experience required, with additional time in managing security personnel preferred.
- Must have strong familiarity with LA and Orange County roads, areas, regions, traffic, etc.
- Computer literate.
- Excellent communication skills.
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
Transportation Fleet Coordinator - Anaheim
Job Description: Transportation Fleet Coordinator - Anaheim
This position involves overseeing the day-to-day operations of a fleet of transportation vehicles for the company. The successful candidate will be responsible for the assignment, schedules, and maintenance of the Transportation Fleet, and work closely with the Facilities manager to assist where needed with the Maintenance Fleet. Must possess strong knowledge of LA and Orange County roads, areas, city regions, ways of navigating traffic, etc. This position will also work closely with the owner of the company in managing his personal transportation needs both on a scheduled and as-needed basis. The successful candidate must be punctual, professional, and have a strong knowledge of the surrounding areas to provide options for traffic and other delays. The right candidate must also possess good customer service skills, as well as basic computer skills (Microsoft Office, etc). Working flexible hours will be mandatory for this position.Duties and Responsibilities:
- Along with the Manager of Facilities, work with fleet personnel which includes coordinating, training, and scheduling duties and responsibilities for fleet maintenance (repairs, upkeep, cleaning) as well as driver duties (pick up, drop off, assist with luggage or personal items)
- Oversee and retain responsibility for all paperwork necessary for the Transportation Fleet’s and owner’s personal vehicles (title, registration, license, confirmation of insurance, etc.)
- Research and audit best quality and cost for vendors (major repairs, minor service, standard maintenance, fueling, wash & detailing), determining what should be outsourced and what should be done in-house.
- Determine and work on some basic car repair, maintenance, and upkeep
- Be available for unforeseen transportation needs at any time, both from a personal and a fleet perspective (at least one vehicle must be ready at any time for unseen needs).
- Dress must be professional, and demeanor must be upbeat and punctual at all times.
- Other duties as instructed by Supervisor
- High school diploma or GED.
- Must hold a valid Driver’s license with a clean driving record
- Minimum one year with a limo service or professional maintenance service required
- Must be familiar with basic car maintenance and repair.
- Several years knowledge of LA and Orange County roads, areas, city regions, ways of navigating traffic, etc.
- Should be familiar with Federal regulations regarding Accident Reporting
- Should be familiar with principles and practices of Supervision
- Must have excellent communication skills.
- English required/Spanish bi-lingual a plus.
- Must be familiar with basic office computer skills and equipment.
- May be required to lift items up to 50 pounds.
- Must have reliable transportation to arrive for work promptly
- Must satisfactorily pass a background check.
Southern Nevada
Loan Processors - Las Vegas
Job Description: Loan Processor - Las Vegas
This position assists customers in meeting their short-term financial needs through Outstanding Customer Service. The Loan Processor works each stage of the loan process, from explaining the process to customers, to answering questions about outstanding loans, and also collecting payments.Duties and Responsibilities:
If you think you have what it takes and would like to apply please email your resume to the Human Resources department. - humanresources@dontbebroke.com- Present a friendly and enthusiastic environment to every person who contacts Dollar Loan Center either by phone or in person
- Explain the features and benefits of Dollar Loan Center’s programs versus the programs of other companies
- Analyze each loan application for complete and accurate data and clarify any questionable information before forwarding to be processed
- Provide thorough and effective contract explanation on every loan
- Correctly calculate customer payments and be able to answer questions about due dates, principle, interest, back interest, etc.
- Make timely, consistent and effective collection calls on all past due accounts. Calls are always courteous and professional
- Make sure loans are disbursed in an accurate manner
- Show consistent outstanding customer service through all aspects of the customer interaction process
- High school diploma or GED.
- 1 year required, 2 years recommended previous excellent customer service experience
- Computer literate.
- Excellent communication skills.
- Previous experience in areas such as lending, cash handling and collections a plus
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
Loan Processor Associates - Las Vegas
Job Description: Loan Processor Associate - Las Vegas
This position assists customers in meeting their short-term financial needs through Outstanding Customer Service. The Loan Processor works each stage of the loan process, from explaining the process to customers, to answering questions about outstanding loans, to underwriting and loan decisioning, and also collecting payments.Duties and Responsibilities:
- Present a friendly and enthusiastic environment to every person who contacts Dollar Loan Center either by phone or in person
- Explain the features and benefits of Dollar Loan Center’s programs versus the programs of other companies
- Analyze each loan application for complete and accurate data and clarify any questionable information before forwarding to be processed
- Provide thorough and effective contract explanation on every loan
- Correctly calculate customer payments and be able to answer questions about due dates, principle, interest, back interest, etc.
- Understand and follow underwriting guidelines. Include appropriate individuals in the decision making process
- Make timely, consistent and effective collection calls on all past due accounts. Calls are always courteous and professional
- Make sure loans are disbursed in an accurate manner
- Show consistent outstanding customer service through all aspects of the customer interaction process
- High school diploma or GED.
- 1 year required, 2 years recommended previous excellent customer service experience
- Computer literate.
- Excellent communication skills.
- Previous experience in areas such as lending, cash handling and collections a plus
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
Finance Administrator - Las Vegas
Job Description: Finance Administrator - Las Vegas
This position is responsible for providing Financial, Administrative, and Clerical Services in order to ensure effective, efficient and accurate Financial and Administrative Operations. This individual must understand and adhere to generally accepted Accounting Principles, policies and procedures.Duties:
- Perform the day to day processing of financial transactions to ensure that finances are maintained in an effective, up to date and accurate manner:
- General Ledger input and maintenance
- Prepare monthly Financial Reports for management
- Verify transactions comply with financial policies and procedures.
- Prepare, verify, and process invoices for payment
- Assist in preparation of monthly, quarterly, and annual tax reports
- Process, print, and collate checks for signature and payment
- Process any On Demand reports needed
- Maintain Vendor files
- Provide administrative support in order to ensure effective and efficient office operations:
- Maintain inventory of office supplies
- Become point person for all travel of CFO and Director of HR
- Handle all expense reports for CFO and Director of HR
- Filing
- Other duties as instructed by Supervisor
- HS Diploma or GED required
- 3+ years of general Accounting or Bookkeeping experience, or completion of Accounting coursework preferred
- Degree in Finance or Economics preferred
- Experience working within a Finance or Executive Department preferred
- Human Resources experience a plus
- Ability to maintain and protect Confidential Information a must
- Must be efficient in Microsoft Excel and Microsoft Project
- Should be skilled in data entry and 10-key
- Strong organization skills and attention to detail
Technology Supervisor - Las Vegas
Job Description: Technology Supervisor - Las Vegas
This position will be part of a team in charge of the day to day workings of the IT department and Telecom. We are looking for an energetic, hand on individual who has experience in managing others in a fast paced environment. Priorities can change quickly and this individual must adapt, reassess, and quickly solve issues as they arise.Duties:
- Work closely with National Director of IT to determine planning and strategy
- Oversee and prioritize the completion of various IT projects keeping in mind daily business requirements and operations
- Assign tactical duties to Technology Staff
- Become point of contact for most IT and Telecom Vendors
- Be responsible for the coordination and implementation of all IT requirements for new store leases
- Document systems using a Process Mapping approach
- Coordinate with HR for employee assimilation to and removal from all systems upon Status Changes
- Coordinate and maintain the Emergency Action Plan and derivatives
- Keep up to date on new technology, and assess/run cost benefit analysis, and update National Director with findings and recommendations, keeping budgetary restrictions in mind.
- Work closely with Marketing making sure company website is running properly and down time is minimized
- Must have HS Diploma or GED
- Must have thorough knowledge of computer and communications systems, with strong software background including Windows and MS Office.
- Must have excellent Written and Verbal Communication Skills
- Must have excellent Organizational skills
- Must be able to complete tasks timely and with a professional demeanor
- Must be willing to travel out of state with minimal notice
- Must have ability to work with minimal supervision
Transportation Fleet Coordinator - Las Vegas
Job Description: Transportation Fleet Coordinator - Las Vegas
This position involves overseeing the day-to-day operations of a fleet of transportation vehicles for the company. The successful candidate will be responsible for the assignment, schedules, and maintenance of the Transportation Fleet, and work closely with the Facilities manager to assist where needed with the Maintenance Fleet. This position will also work closely with the owner of the company in managing his personal transportation needs both on a scheduled and as-needed basis. The successful candidate must be punctual, professional, and have a strong knowledge of the surrounding areas to provide options for traffic and other delays. The right candidate must also possess good customer service skills, as well as basic computer skills (Microsoft Office, etc). Working flexible hours will be mandatory for this position.Duties:
- Along with the Manager of Facilities, work with fleet personnel which includes coordinating, training, and scheduling duties and responsibilities for fleet maintenance (repairs, upkeep, cleaning) as well as driver duties (pick up, drop off, assist with luggage or personal items)
- Oversee and retain responsibility for all paperwork necessary for the Transportation Fleet’s and owner’s personal vehicles (title, registration, license, confirmation of insurance, etc.)
- Research and audit best quality and cost for vendors (major repairs, minor service, standard maintenance, fueling, wash & detailing), determining what should be outsourced and what should be done in-house.
- Determine and work on some basic car repair, maintenance, and upkeep
- Be available for unforeseen transportation needs at any time, both from a personal and a fleet perspective (at least one vehicle must be ready at any time for unseen needs).
- Dress must be professional, and demeanor must be upbeat and punctual at all times.
- Other duties as instructed by Supervisor
- High school diploma or GED.
- Must hold a valid Driver’s license with a clean driving record
- Minimum one year with a limo service or professional maintenance service required
- Must be familiar with basic car maintenance and repair.
- Should be familiar with Federal regulations regarding Accident Reporting
- Should be familiar with principles and practices of Supervision
- Must have excellent communication skills.
- English required/Spanish bi-lingual a plus.
- Must be familiar with basic office computer skills and equipment.
- May be required to lift items up to 50 pounds.
- Must have reliable transportation to arrive for work promptly
- Must satisfactorily pass a background check.
Security Associate (FT/PT) - Las Vegas
Job Description: Security Associate (Full and Part-Time) - Las Vegas
The Security Associate’s primary duty is to maintain the overall safety and security of our company’s employees as well as its assets. This position will monitor alarms, verify where employees and customers are via a remote video monitoring system, and may at times patrol different company stores or locations. This individual must possess strong knowledge of Las Vegas roads, areas, city regions, ways of navigating traffic, etc. The Security Associate must maintain a constant vigil of possible threats to our company’s properties, must have critical thinking skills and work fast in order to minimize any disruptions that may occur.Duties:
- Maintain a constant vigil over the stores during your shift.
- Solve any and all Safety and Security issues that occur during your shift quickly and as efficiently as possible with as little interruption to our company’s day to day operation.
- Inform your immediate supervisors of any and all emergency events that occur that day.
- Maintain a daily shift log of all events and phone calls that occur during your shift.
- Report any malfunctioning security equipment immediately as they occur.
- Maintain the cleanliness of the Command Center.
- Must have a high school diploma or GED
- 1 year previous security experience preferred.
- Must have a strong customer service background.
- Must have a valid Driver’s License, as some driving for patrol may be required
- Be able to work well under stressful situations.
- Must be computer literate and have strong typing skills.
- Must take direction well, and be able to learn, understand and adjust to any security situation.
- Our department operates 24 hours a day 7 days a week. Shifts may vary depending on scheduling.
- Must be able to satisfactorily pass a Background Check as well as a Drug Test.
Security Patrol Associate (FT/PT) - Las Vegas
Job Description: Security Patrol Associate (Full and Part-Time) - Las Vegas
The Security Patrol Associate is responsible for the overall safety and security of our company’s employees as well as its assets. They are responsible for monitoring and patrolling multiple locations within the Las Vegas area. They are required to respond to all emergencies and alarms that occur during their shift. The Security Patrol Associate will work closely with the Command Center Security Associate and will maintain continuous contact with them throughout their shift. This individual must possess strong knowledge of Las Vegas roads, areas, city regions, ways of navigating traffic, etc. The Security Patrol Associate must maintain a constant vigil of possible threats to our company’s properties, must have critical thinking skills and work fast in order to minimize any disruptions that may occur.Duties:
- Maintain a constant vigil over the stores during your shift.
- Work closely with the Command Center Security Associate in order to solve any and all Safety and Security issues that occur during your shift quickly and as efficiently as possible with as little interruption to our company’s day to day operation.
- Inform the Command Center as well as your immediate supervisors of any and all emergency events that occur that day.
- Maintain a daily shift log of all events and phone calls that occur during your shift.
- Report any malfunctioning security equipment immediately as they occur.
- Maintain the cleanliness of the patrol vehicle.
- Must have a high school diploma or GED
- 1 year’s previous security experience preferred.
- Prior military experience preferred.
- Must possess a valid Driver’s License and a clean driving record.
- Must have a strong customer service background.
- Be able to work well under stressful situations.
- Must be computer literate and have strong typing skills.
- Must take direction well, and be able to learn, understand and adjust to any security situation.
- Our department operates 24 hours a day 7 days a week. Shifts may vary depending on scheduling.
- Must be able to satisfactorily pass a Background Check as well as a Drug Test.
Northern Nevada
Loan Processors - Reno
Job Description: Loan Processor - Reno
This position assists customers in meeting their short-term financial needs through Outstanding Customer Service. The Loan Processor works each stage of the loan process, from explaining the process to customers, to answering questions about outstanding loans, and also collecting payments.Duties and Responsibilities:
If you think you have what it takes and would like to apply please email your resume to the Human Resources department. - humanresources@dontbebroke.com- Present a friendly and enthusiastic environment to every person who contacts Dollar Loan Center either by phone or in person
- Explain the features and benefits of Dollar Loan Center’s programs versus the programs of other companies
- Analyze each loan application for complete and accurate data and clarify any questionable information before forwarding to be processed
- Provide thorough and effective contract explanation on every loan
- Correctly calculate customer payments and be able to answer questions about due dates, principle, interest, back interest, etc.
- Make timely, consistent and effective collection calls on all past due accounts. Calls are always courteous and professional
- Make sure loans are disbursed in an accurate manner
- Show consistent outstanding customer service through all aspects of the customer interaction process
- High school diploma or GED.
- 1 year required, 2 years recommended previous excellent customer service experience
- Computer literate.
- Excellent communication skills.
- Previous experience in areas such as lending, cash handling and collections a plus
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
Utah
Loan Processors - West Valley City
Job Description: Loan Processor - West Valley City
This position assists customers in meeting their short-term financial needs through Outstanding Customer Service. The Loan Processor works each stage of the loan process, from explaining the process to customers, to answering questions about outstanding loans, and also collecting payments.Duties and Responsibilities:
If you think you have what it takes and would like to apply please email your resume to the Human Resources department. - humanresources@dontbebroke.com- Present a friendly and enthusiastic environment to every person who contacts Dollar Loan Center either by phone or in person
- Explain the features and benefits of Dollar Loan Center’s programs versus the programs of other companies
- Analyze each loan application for complete and accurate data and clarify any questionable information before forwarding to be processed
- Provide thorough and effective contract explanation on every loan
- Correctly calculate customer payments and be able to answer questions about due dates, principle, interest, back interest, etc.
- Make timely, consistent and effective collection calls on all past due accounts. Calls are always courteous and professional
- Make sure loans are disbursed in an accurate manner
- Show consistent outstanding customer service through all aspects of the customer interaction process
- High school diploma or GED.
- 1 year required, 2 years recommended previous excellent customer service experience
- Computer literate.
- Excellent communication skills.
- Previous experience in areas such as lending, cash handling and collections a plus
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
South Dakota
Loan Processors - Sioux Falls
Job Description: Loan Processor - Sioux Falls
This position assists customers in meeting their short-term financial needs through Outstanding Customer Service. The Loan Processor works each stage of the loan process, from explaining the process to customers, to answering questions about outstanding loans, and also collecting payments.Duties and Responsibilities:
If you think you have what it takes and would like to apply please email your resume to the Human Resources department. - humanresources@dontbebroke.com- Present a friendly and enthusiastic environment to every person who contacts Dollar Loan Center either by phone or in person
- Explain the features and benefits of Dollar Loan Center’s programs versus the programs of other companies
- Analyze each loan application for complete and accurate data and clarify any questionable information before forwarding to be processed
- Provide thorough and effective contract explanation on every loan
- Correctly calculate customer payments and be able to answer questions about due dates, principle, interest, back interest, etc.
- Make timely, consistent and effective collection calls on all past due accounts. Calls are always courteous and professional
- Make sure loans are disbursed in an accurate manner
- Show consistent outstanding customer service through all aspects of the customer interaction process
- High school diploma or GED.
- 1 year required, 2 years recommended previous excellent customer service experience
- Computer literate.
- Excellent communication skills.
- Previous experience in areas such as lending, cash handling and collections a plus
- English required/Spanish bi-lingual a plus.
- Familiar with basic office equipment.
- Have reliable transportation.
- Satisfactorily pass a background check.
